Frequently Asked Questions (FAQ)

What is Cevelle Fashion?
At Cevelle Fashion, we believe that fashion is much more than just clothing: it’s a way to express your individuality with confidence and elegance. Our carefully selected collections combine style, comfort, and timeless sophistication, making each piece a perfect addition to your wardrobe. We are committed to offering a personalized shopping experience, preparing each order with care and delivering it attentively.

Do you offer free shipping?
Yes, free shipping is included with every order in Italy. No minimum order or hidden conditions: we want delivery to be simple and stress-free.

How long does delivery take?
Orders are processed within 1-2 business days. Most packages arrive within 3-7 business days, Monday through Saturday. Once your order has been packed and handed over to our courier, you will receive a tracking link to follow every step. In total, your order should arrive within 4-9 business days.

Do you ship internationally?
For now, we only ship within Italy. Our goal is to offer the best possible local experience. If we expand to other regions in the future, we will inform our community first.

What is your return policy?
Changed your mind? No problem. You have 60 days from delivery to return your items. Contact us at support@cevelle-fashion.com and we will guide you step by step through the process.

How long does it take to get a refund?
Once the return is accepted, the refund is usually issued within 7 business days. Depending on the bank, it may take a few more days before it appears on your statement.

Do you accept exchanges?
Yes. If you want to exchange an item, contact us at support@cevelle-fashion.com and we will help you find the best option.

What payment methods do you accept?
We accept Visa, Mastercard, Maestro, American Express, Shop Pay, Apple Pay, Google Pay, and PayPal. All transactions are secure and protected with SSL encryption.

Are my personal and payment information safe?
Absolutely. Protecting your privacy and payment data is an absolute priority. Cevelle Fashion never stores sensitive information and our checkout is completely secure.

What should I do if my order has not arrived?
First check the tracking link provided in the shipping email. If more than 7 business days have passed and the package has not arrived, contact us at support@cevelle-fashion.com and we will immediately check.

Can I update or cancel my order?
If the order has not yet been shipped, we can try to modify or cancel it. Contact us as soon as possible at support@cevelle-fashion.com and we will do our best to help you.

Do you still need help?
We are always at your disposal. Write to us at support@cevelle-fashion.com and our team will be happy to assist you.

Follow @cevellefashion and let your style set the tone.